I don’t think the Denver airport is that hard to navigate for a relatively large facility. The public has access to levels 4, 5, and 6. You drop people off to fly out on Level 6. You pick them up on Level 4. Level 5 coming and going is reserved for commercial vehicles, and that’s also where baggage claim is. When I’m picking someone up, I tell them: get your bags, go down one level, walk outside, and call me with the door number and color. The color tells me whether to come to the east or west side of the terminal. That’s all.

So I was surprised to see a post on NextDoor recently from someone who said he’s flown in and out of Denver for over 20 years and just figured out what’s going on by going on-line and engaging with a map.

There have to be lessons there. First, never assume that just because people have similar experiences to yours that they know what you know or think the way you think. Second, as I wrote a few days ago, pay attention! Yogi Berra said:

You can observe a lot by just watching.

Finally, if you’re a teacher, and we all teach someone something, it’s a good reminder that

• Telling is not teaching
• Listening is not learning
• (And now we can add) Looking is not seeing

Jesus saw a man… (Matthew 9.9, John 9.1)

I passed by the field of a sluggard, by the vineyard of a man lacking sense, and behold, it was all overgrown with thorns; the ground was covered with nettles, and its stone wall was broken down. Then I saw and considered it; I looked and received instruction… (Proverbs 24.30 – 32, ESV, emphasis mine)